How do you repair my disc?
The repair process is done with high-speed, precision equipment that uses pads and polish specifically tested and proven effective on optical media. The severity of the damage on the disc determines the level of repair needed. We inspect each disc to determine the severity of damage to assess the level of repair required. If your disc is badly damaged with deep scratches it will go through several repair cycles.

Can every disc be repaired?
No. Damage or scratches on the label side cannot be repaired. This is permanent damage done to the data stamped on the disc and cannot be replaced. Since discs are not created equal it is difficult to say whether the amount of damage you have will render the disc unusable. Many discs can have top damage and not show any sign of data corruption.

If you are considering sending us your disc it is important to check both sides for any cracks. Cracks sometimes look like a scratch, but cannot be repaired. Hold the disc up to a bright light, with the shiny surface facing you. If any patches of light show through, then the data has been damaged and cannot be repaired.

Most disc’s are repairable, following the guidelines above will help you get the best possible results from your repaired disc. There is no process that can restore damaged or missing encoding from the label side, therefore it is important to screen your discs carefully before sending them in for repair.

Will the disc be restored 100%?
The ‘playing’ side of the disc is the only side that can be repaired. The Scratchdoctor team will repair the disc to an ‘as new’ condition. The original polished appearance will be restored. Residual virtually undetectable hairline scratches may remain, please see the following paragraph. Any damage done to the top or label side or the data layer cannot be repaired.

What about deep gouges, chips, or cracks?
Occasionally scratches are so deep we consider them a gouge. Some gouges may be so deep that they actually reach the data foil. Although most gouges can be removed, we will not risk ruining the data foil. When this occurs the resurfacing process is stopped and a light scratch will remain. This light scratch may or may not affect the play of the disc. When chips are present they are most likely on the edge of the disc and cannot be repaired. Cracks cannot be repaired.

Does a perfectly resurfaced disc guarantee it will play?
No. There can be a number of reasons other than a scratch on the play-side that is preventing your disc from playing. Your data foil may have top damage, a manufacturer defect, or some other anomaly. Our service is to remove imperfections to the play-side of the disc that are made by accident or abuse.

Can I repair a disc myself?
Although other methods are available for repairing discs, these often prove ineffective and costly. We highly recommend using a professional service.